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OperationsClient · Confidential
Agent commission & settlement system
Built a self-serve agent portal with real-time commission calculations, payout requests, and a finance review queue — replacing weekly Excel reconciliations.
−85%
Reconciliation time
300+
Active agents
The problem
300+ agents tracking commissions in personal spreadsheets, 1 finance team rebuilding the truth weekly, no reliable way for agents to see what they'd earned in real time.
What we built
A self-serve agent portal showing real-time commission earnings, transparent calculations, and self-service payout requests. Finance gets a clean review queue with audit trails for every payout.
Outcome
Reconciliation time dropped 85%. Agent disputes dropped to near zero. Finance closed the books a full week earlier each month.